At Hat Shop, we’re committed to getting your premium MLB-licensed caps to you quickly and ensuring you’re completely satisfied with your purchase. Whether you’re repping the Baltimore Orioles, LA Dodgers, or NY Yankees, our policies are designed with baseball fans in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after shipping)

International Customers: We ship worldwide (excluding some Asian and remote areas). Please note that international orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

We offer 15-day returns from the date of delivery for most items. All returns must meet the following conditions:

  • In original, unworn condition with all tags attached
  • In the original packaging (including authenticity labels)
  • Accompanied by your order number

Non-Returnable Items: For hygiene reasons, custom-fitted caps and personalized items cannot be returned unless defective.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Package & Ship

After receiving return authorization:

  1. Securely package the item(s) in the original box if possible
  2. Include a copy of your order confirmation (or write the order number on the package)
  3. Ship to our warehouse at:
    Hat Shop Returns
    3832 Clay Lick Road
    Longmont, CO 80501
    USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method.

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return (typically processed within 3 business days):

  • Refunds: Issued to your original payment method within 5-10 business days. International refunds may take 1-2 billing cycles to appear.
  • Exchanges: Your replacement item will ship within 1-2 business days with the same shipping method as your original order.

Exchange Options

We’re happy to help you find the perfect cap:

  • Size exchanges (subject to availability)
  • Team exchanges (e.g., swap a San Diego Padres cap for a Seattle Mariners style)
  • Style exchanges within the same price point

Price differences will be charged/refunded as applicable.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect
  3. We’ll provide a prepaid return label and expedite your replacement

International Returns

For our global fans:

  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping costs are non-refundable
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Pro Tip: Check our Size Guide before ordering to ensure the perfect fit for your new team cap. Our customer service team can also provide sizing recommendations for specific styles.

Questions? Our baseball-loving support team is ready to assist at [email protected] during business hours (Mon-Fri, 9am-5pm MT).

Play ball and shop with confidence at Hat Shop – where fan satisfaction is always in season!