At Hat Shop, we take pride in delivering premium MLB-licensed caps to baseball fans worldwide. While we’re confident you’ll love your new team gear (whether you’re repping the Baltimore Orioles, LA Dodgers, or NY Yankees), we understand that sometimes returns or exchanges are necessary. Our policy is designed with the same fan-first approach that goes into selecting every authentic cap in our collection.

Our Return Promise

We offer 15-day returns from the date of delivery for most items (see exceptions below). All returned merchandise must be:

  • In original, unworn condition with all tags attached
  • In the original packaging (including authenticity labels)
  • Accompanied by your order number
Important: For hygiene reasons, custom-fitted caps and personalized items cannot be returned unless defective. This ensures all fans receive merchandise that meets our strict quality standards.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Return Request Template: Subject: Return Request for Order #[Your Order Number] Dear Hat Shop Team, I would like to request a [return/exchange] for my recent order: Order Number: #[Insert] Item(s): [List items with team names, e.g., “NY Yankees 59FIFTY fitted cap”] Reason: [Size issue/defect/etc.] Preferred Resolution: [Refund to original payment method/Exchange for [specific item]] Please advise next steps. I’ve reviewed the return conditions and confirm the item meets all requirements. Best, [Your Name] [Your Email]

Step 2: Package & Ship

After receiving your return authorization:

  1. Securely package the item(s) in the original box if possible
  2. Include a copy of your order confirmation (or write the order number on the package)
  3. Ship to our warehouse at:
Hat Shop Returns
3832 Clay Lick Road
Longmont, CO 80501
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method.

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return (typically processed within 3 business days):

  • Refunds: Issued to your original payment method within 5-10 business days. International refunds may take 1-2 billing cycles to appear.
  • Exchanges: Your replacement item will ship within 1-2 business days with the same shipping method as your original order.

Exchange Options

Prefer a different size or team? We’re happy to help you find the perfect cap:

  • Size exchanges (subject to availability)
  • Team exchanges (e.g., swap a San Diego Padres cap for a Seattle Mariners style)
  • Style exchanges within the same price point

Price differences will be charged/refunded as applicable.

Damaged or Defective Items

If you receive a damaged or defective item (rare for our authentic MLB merchandise):

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect
  3. We’ll provide a prepaid return label and expedite your replacement

International Returns

For our global fans (excluding some Asian/remote areas):

  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping costs are non-refundable
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations
Pro Tip: Consider our Size Guide before ordering to ensure the perfect fit for your new team cap. Our customer service team can also provide sizing recommendations for specific styles.

Questions? Our baseball-loving support team is ready to assist at [email protected] during business hours (Mon-Fri, 9am-5pm MT).

Play ball and shop with confidence at Hat Shop – where fan satisfaction is always in season!