Privacy Policy

Welcome to Hat Shop (“we”, “us”, or “our”) at www.tophatgearus.com. We are committed to protecting the privacy of our customers – passionate baseball fans who shop for authentic team merchandise. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

To provide our premium shopping experience, we collect:

• Personal Information: Name, email, shipping/billing address, payment details (processed securely via PCI-compliant gateways), and phone number when you make a purchase or create an account.
• Transaction Data: Purchase history, team preferences (e.g., Baltimore Orioles, Dodgers, Yankees), and order details to enhance your fan experience.
• Technical Data: IP address, browser type, device information, and website usage patterns to optimize our store for baseball fans worldwide.
• Communication Data: Emails or messages sent to our fan-focused customer service team.

2. How We Use Your Information

As a trusted source for officially licensed MLB caps, we use your data to:

• Process orders securely and deliver your team merchandise globally (excluding some Asian/remote areas)
• Provide customer support tailored to baseball fans’ needs
• Improve our website and product offerings based on team preferences
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and ensure payment security (using enterprise-grade encryption)
• Comply with legal obligations as a US-based retailer

3. Data Sharing and Disclosure

We value your trust and only share data when necessary:

• Service Providers: Payment processors (Visa, MasterCard, PayPal), shipping carriers, and IT services – all bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights as a business.
• Business Transfers: In case of merger or acquisition, with notice to customers.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is as important to us as the authenticity of our MLB-licensed caps:

• Data is stored on secure servers with industry-standard protections
• Payment information is encrypted using PCI-compliant methods
• Regular security audits to protect against unauthorized access
• Limited employee access to personal data on a need-to-know basis

While we implement robust measures, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor account activity.

5. Your Rights

As our valued customer, you have the right to:

• Access, update, or delete your account information
• Opt-out of marketing communications (though we primarily send transactional emails)
• Request a copy of your personal data in a readable format
• Withdraw consent for data processing, where applicable

To exercise these rights, contact our customer service team at [email protected].

6. Cookies and Tracking Technologies

Like the stitching on our premium caps, we use careful tracking to enhance your experience:

• Essential Cookies: For core functions like shopping cart and secure checkout
• Analytics Cookies: To understand how fans navigate our site and improve the shopping experience
• Preference Cookies: To remember your team preferences and shopping habits

You can manage cookie preferences through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve baseball fans globally (except some regions), data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect data from children without parental consent.

9. Changes to This Policy

We may update this policy as our shop evolves. Significant changes will be communicated to customers via email or website notice.

Thank you for trusting Hat Shop with your baseball merchandise needs. Play ball!