Welcome to Top Hat Gear’s FAQ section! We’re here to help answer all your questions about our premium baseball caps, shipping policies, and more. Below you’ll find answers to our most commonly asked questions from baseball fans worldwide.
About Our Products
What brands of baseball caps do you carry?
We proudly offer officially licensed caps from top brands like New Era and ’47 Brand, featuring your favorite teams including the Baltimore Orioles, Los Angeles Dodgers, New York Yankees, San Diego Padres, and Seattle Mariners.
Are your caps authentic merchandise?
Absolutely! Every cap we sell is 100% authentic, officially licensed merchandise. We stand behind the quality of all our products.
Do you offer special edition or limited release caps?
Yes! We frequently stock special edition and limited release caps perfect for collectors. Check our collection regularly for these exclusive items.
Shipping & Delivery
Where do you ship to?
We ship to baseball fans worldwide! (Some Asian and remote areas may be excluded due to shipping restrictions.)
What shipping options do you offer?
We offer two convenient shipping options:
- Standard Shipping ($12.95): Uses premium carriers DHL or FedEx with delivery in 10-15 business days after shipping
- Free Shipping: Available for orders over $50 via EMS with delivery in 15-25 business days after shipping
How long does order processing take?
All orders are processed within 1-2 business days. During peak seasons (like opening day or playoffs), processing may take slightly longer due to high demand.
Will I receive tracking information for my order?
Yes! Once your order ships, you’ll receive tracking information so you can follow your package’s journey right to your doorstep.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery if your cap doesn’t fit quite right or isn’t exactly what you expected.
How do I initiate a return?
Simply contact our customer service team at [email protected] with your order details, and we’ll guide you through the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes future orders faster and lets you track your order history.
Customer Service
How can I contact customer service?
Our fan-focused customer service team is happy to help! Email us at [email protected] with any questions.
What are your customer service hours?
Our team monitors emails Monday-Friday, 9am-5pm Mountain Time, and we aim to respond within 24 hours.
Where is Top Hat Gear located?
Our headquarters is at 3832 Clay Lick Road, Longmont, CO 80501, USA. Go Rockies!
Still have questions? We’re here to help you show off your team pride with the perfect cap! Contact us anytime at [email protected].